Introduction

SignageX ("Company," "we," "us," "our," or "Provider") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.signagex.ai) and use our digital signage services, including AI-powered features, integrations, and related products (collectively, "Services").

1. Information We Collect

We collect information from you in various ways:

1.1 Information You Provide Directly

• Account Registration: Name, email, phone number, company name, industry, and password
• Billing Information: Payment method, billing address, and transaction history
• Contact Forms: Messages, inquiries, and feedback submitted through our website
• Content Creation: Images, videos, text, schedules, and other content uploaded to our Services
• Survey and Support: Responses to surveys, customer support requests, and communications
• Profile Information: Profile picture, timezone, language preferences, and update settings

1.2 Information Collected Automatically

• Cookies and Tracking: We use cookies, web beacons, and similar technologies to collect usage data
• Log Data: IP address, browser type, device information, pages viewed, and time spent
• Analytics: Behavioral patterns, feature usage, and performance metrics
• Device Information: Operating system, hardware model, mobile network information
• Location Data: General geographic location based on IP address (not precise GPS)
• Error Reports: Crash logs and diagnostic information for service improvement

1.3 Information from Third Parties

• Analytics Providers: Google Analytics and similar services
• Payment Processors: Stripe, PayPal, or other payment partners
• Hardware Integrations: Data from IoT devices and hardware (15+ platforms supported)
• Third-Party Services: Information shared through authorized API integrations
• Social Media: If you link social accounts or use social login features
• Referrals: Information provided by individuals who refer you to our Services

2. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: Providing, maintaining, and improving our digital signage platform
• AI Features: Training and improving AI-powered layouts, content generation, and recommendations
• Account Management: Creating, managing, and accessing your account
• Payments: Processing subscriptions, billing, and transactions securely
• Communications: Sending transactional emails, updates, and customer support responses
• Marketing: Sending promotional content, newsletters, and new feature announcements (with consent)
• Personalization: Customizing your experience based on preferences and usage
• Analytics: Analyzing usage patterns to optimize features and user experience
• Security: Detecting fraud, preventing abuse, and protecting against security threats
• Legal Compliance: Fulfilling legal obligations and resolving disputes
• Hardware Integration: Managing IoT device connections and synchronization
• Content Analysis: Analyzing content for moderation, quality, and relevance

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors and financial institutions
• Email and communication platforms
• Analytics providers
• Customer support and ticketing systems
• Hardware integration partners

3.2 Business Transfers

If SignageX is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your information.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect the rights, safety, and security of SignageX, our users, or the public.

3.4 User Content

Any content you create and display on digital signage is not considered private. Content displayed on public screens may be visible to the public.

3.5 No Sale of Personal Data

We do not sell your personal information to third parties for their direct marketing purposes. However, we may share aggregated, anonymized data with partners for research and analytics.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Secure password hashing and storage
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Two-factor authentication (where available)
• Regular security updates and patches
• Employee confidentiality agreements

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Services at your own risk.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Retained while your account is active and for 30 days after account closure
• Billing Records: Retained for 7 years to comply with tax and financial regulations
• Logs and Analytics: Typically retained for 90 days to 1 year
• Content: Retained until you delete it or your account is terminated
• Legal Holds: Information may be retained longer if required by law or litigation

You can request deletion of your personal data, subject to legal and operational constraints.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (right to be forgotten)
• Portability: Request your data in a portable format for transfer to another service
• Opt-Out: Unsubscribe from marketing emails and communications
• Withdraw Consent: Withdraw consent for data processing where applicable
• Restrict Processing: Request limitation of how we process your data

To exercise these rights, contact us at info@signagex.ai with your request. We will respond within 30 days.

7. Cookies and Tracking Technologies

For detailed information about cookies and tracking technologies, please see our Cookies Policy.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

If you believe we have collected information from a child, please contact us immediately at info@signagex.ai.

9. International Data Transfers

SignageX operates globally. Your information may be transferred to, processed, and stored in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States and other countries. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information during international transfers.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services, including hardware partners and integration providers. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services before providing your information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information collected from you
• Right to opt-out of the "sale" of personal information
• Right to non-discrimination for exercising these rights

To make a CCPA request, contact us at info@signagex.ai. We will verify your identity and respond within 45 days.

12. GDPR Compliance (European Residents)

If you are located in the European Union, UK, or EEA, the General Data Protection Regulation (GDPR) applies to your information. We process your information under the following legal bases:

• Contract performance (providing Services)
• Legitimate interests (improving Services, fraud prevention)
• Legal obligations (tax, compliance)
• Consent (marketing, optional features)

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

13. AI and Automated Decision-Making

Our Services include AI-powered features for:

• Layout design recommendations
• Content suggestions and optimization
• Automated content generation
• Performance analytics and predictions

These features use machine learning based on your usage data and content. You can control the level of AI personalization in your account settings. Human review is available for significant automated decisions upon request.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services following notification of changes constitutes your acceptance of the updated Privacy Policy.